REFUND POLICY
Last Updated: 20/02/2026
At greatseriestv.com (the “Service”), we value your feedback and aim to ensure your satisfaction with our subscription services.
If you are not completely satisfied with your purchase made directly on the greatseriestv.com website, you may request a refund under the terms outlined below. This Refund Policy is in addition to any mandatory rights available under applicable law.
If you have questions regarding refunds, please contact: support@greatseriestv.com
ELIGIBILITY FOR REFUND
If you made a purchase directly on the greatseriestv.com website, you may be eligible for a refund provided that:
1. You contact us at support@greatseriestv.com within 30 days of your purchase, and before the end of your subscription period; and
2. You provide sufficient information for us to identify your account and transaction (such as the email address used for purchase, date of purchase, and payment details).
Refund requests submitted after 30 days from the purchase date will not be eligible.
MONEY-BACK GUARANTEE
If your refund request complies with this Refund Policy, we provide a 100% money-back guarantee, subject to the following:
· A USD $1 processing fee will be deducted to cover transaction costs.
· Refunds will be issued only to the original payment method used for the purchase.
· If the original payment method is unavailable (e.g., closed, blocked, expired), we may not be able to process the refund.
Please note:
· Commissions, exchange rate differences, processing fees charged by payment providers, and any applicable taxes are non-refundable, except where required by applicable law.
· Refund processing times may vary depending on your payment provider or bank.
HOW TO REQUEST A REFUND
To request a refund under our money-back guarantee:
1. Cancel your current subscription before the end of the subscription period; and
2. Contact our support team at support@greatseriestv.com
Please include:
· The email address associated with your account;
· The date of purchase; and
· Any relevant transaction details.
We will review your request and usage history and respond without undue delay, and in any event within 5 business days.
NON-REFUNDABLE SITUATIONS
Refunds may not be granted in the following situations:
· If more than 30 days have passed since the date of purchase;
· If the subscription period has already expired at the time of request;
· If the payment method used for purchase is unavailable;
· If access to the Service has been restricted or terminated due to violation of our Terms and Conditions of Use;
· If features, content, or portions of the Service are modified, updated, or removed as part of normal business operations, unless required by applicable law.
Nothing in this section limits any non-excludable rights you may have under applicable law.
CHARGEBACKS AND PAYMENT DISPUTES
Before initiating a chargeback or payment dispute with your bank or payment provider, we strongly encourage you to contact us at support@greatseriestv.com so we can review and attempt to resolve the issue directly.
If a chargeback is initiated, we reserve the right to suspend or terminate your access to the Service pending resolution, to the extent permitted by applicable law.
Duplicate refunds (e.g., both via us and via a chargeback) are not permitted. If duplicate refunds occur, we reserve the right to recover the duplicated amount.
CONTACT US
If you have any questions or require clarification regarding this Refund Policy, please contact:
We are committed to providing a high level of customer service and will review your request promptly.